Despite multiple attempts, the casino did not engage in resolving the issue. After receiving a message from the casino about a refund, we reopened the complaint. However, the player stopped responding to our questions which gave us w istocie other option but owo reject the complaint.
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Even though her account państwa verified a year ago, the casino is now demanding additional documents and has rejected her withdrawal request multiple times. The player stopped responding jest to our questions and comments, therefore, we rejected the complaint. The player from Australia has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and this complaint państwa closed as resolved. The player from Australia had submitted a withdrawal request less than two weeks prior owo contacting us.
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